FAQ

Refund Policy

NO REFUNDS. Zoe Helane’s does NOT accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at MsGantManagement@gmail.com with details of the product and defect and we will do our best to resolve your issue.

Shipping Info

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you. Please allow 3 – 7 business days for order processing and 2 – 3 business days for shipping and delivery.

Returns & Exchange Policy

We will exchange hair if determined to be defective. Products must be unaltered and in original packaging, with all labels and/or tags still attached and intact. Hair must not be unrolled, and rubber bands must still be in place. Must contact Zoe Helane’s at msgantmanagement@gmail.com within 24 hours of receiving order to qualify for an exchange.

Dissatisfaction Policy

If you are dissatisfied, please contact immediately at msgantmanagement@gmail.com further options will be discussed at that point.

Product Disclaimers

The life span of your raw Indian hair depends on how well it is cared for. Use only high quality shampoos and conditioners, and let hair air dry when possible. Hair can be dyed, bleached, curled and straightened. Wholesale pricing not currently available.

Our hair not processed or colored, which is why hair bundles only come in the natural shades of dark brown, or off black. Zoe Helane’s cannot guarantee that bundles will have the same color, since bundles consist of 1 to 2 donors. Each bundle is 3.2-3.5 ounces, and all hair comes directly from India. We recommend consulting a professional stylist should you consider coloring the hair.

Hair Care Instructions

The life span of your raw indian hair depends on how well it is cared for. Click Here to View Our Recommended Hair Care Products

Technical Difficulties

If you experience any technical difficulties, or want to report an issue on this website, please contact our webmaster by emailing jasmine@jasminewalkerdesign.com.